This document sets out the obligations that Coastline Adventures (“Coastline Adventures Exuma”, “the Company”, “us” or “we”) owes to you (“customer,” “client,” or “consumer”), and the obligations you owe to Coastline Adventures, when a contract is formed between you and us. Please read this document thoroughly to understand your rights and obligations. If the client is booking on behalf of a group, it is the responsibility of the client who books online and accepts the terms and conditions to make sure all other persons in the group have read the Terms and Conditions and have agreed to its contents. The Contract between you and us, described below, is made subject to the following Terms and Conditions:
“Coastline Adventures” is located at Queens Highway, Stuart Manor, Exuma, The Bahamas
“Client,” “consumer” “customer” or “you” pertains to all persons named on the booking form, or intending to travel with us.
A “product” or “trip” is any service sold and offered by coastlineadventuresexuma.com. All clients will be deemed to have read, understood, and accept all booking conditions upon registering for a Coastline Adventures product.
“Local partner”, “ Suppliers ” or “partner” pertains to the legal entity or the legal person delivering a product to the client.
BOOKING YOUR TRIP
You are required to provide your credit card details at the time of booking to guarantee it.
Special requirements (e.g. dietary or medical requirements) must be identified at time of booking, and again at check-in. When you book a product with Coastline Adventures for other people, you accept these terms and conditions for yourself and for the people for whom you book the product. It is your responsibility to inform the other clients and make sure they have read, understood, and agree to these terms. If you will not use the product that you book, you must provide us with the contact details of the people who will use the Coastline Adventures product.
Your booking is accepted by the company and becomes effective from the date the company confirms your booking. On that date, the contract is formed between you and Coastline Adventures, we will confirm your booking only when a valid credit card is provided.
CHANGES OR CANCELLATIONS BY THE CUSTOMER
If you wish to make changes to your booking, Coastline Adventures will make every effort to assist you if we are able. We reserves the right to impose a charge for every amendment, and we cannot guarantee that we will be able to accommodate your desired amendment. The amendment charge is non-refundable, and in no case will it cost more that 5% of the product price.
If you wish to cancel your booking, you must inform us as soon as possible. The cancellation is effective on the day that Coastline Adventures receives it.
If you cancel with more than 14 days notice, no charge will be placed on your credit card.
If you cancel between 14 days and 1 day before your check-in date, 50% of the total amount will be charged on your card.
If you cancel on the day of the check-in or if you don't show up (No show): you will be charged the full amount.
Canceling due to due to FORCE MAJEURE (unusual circumstances, outside of your control, ie: last minute flight cancelation, inability to travel due to health reasons) that you can prove with valid documents is allowed and doesn't incur any penalties or fees.
CHANGES OR CANCELLATIONS BY US
Coastline Adventures arranges trips and activities months in advance. Occasionally Coastline Adventures has to make changes, and we reserve the right to do this. We reserves the right to alter schedules, itineraries, and amenities without refunds during the period of service due to unforeseeable and unpredictable circumstances, including force majeure situations. These changes are usually insignificant and will not negatively affect the trip. Coastline Adventures will inform you of any changes as soon as possible.
In rare circumstances, Coastline Adventures may have to cancel the whole or part of the trip. In these situations, Coastline Adventures will use its best efforts to offer alternative arrangements of a comparable standard. If no satisfactory alternative arrangements can be found, you will have the option of receiving another Coastline Adventures product of equal price or a Coastline Adventures product of lesser price with a discount comprising the difference between product prices, or cancel your booking for free and receive a full refund in case you had already paid.
Coastline Adventures handles all refunds on a case-by-case basis.
Except for injury or death and circumstances described in the “Force Majeure” clause below, and subject to the responsibilities of the customer described below, if Coastline Adventures does not provide a product that reasonably complies with the description given, Coastline Adventures accepts liability as outlined below under “Coastline Adventures’s Liability,” and will provide compensation accordingly.
Where the failure to provide a trip that complies with the description is not the fault of Coastline Adventures, or of its agents or suppliers, or if the failure is caused by or contributed to by the client, then Coastline Adventures disclaims all liability and will offer no refunds.
Coastline Adventures or its suppliers will not provide refunds for any loss or limitation caused by bad weather conditions, or other force majeure conditions.
Certain circumstances, called “force majeure” conditions, are unusual circumstances, outside the control of Coastline Adventures or its suppliers which cannot be avoided even if Coastline Adventures acts with all due care. Coastline Adventures or its suppliers are not liable for any loss, damage or expense or any limitation or withdrawal of facilities or services caused by these force majeure conditions, including war, terrorist attack, civil unrest, industrial action, weather, flood, fire, drought, closures, unforeseen alterations of public transport schedules, rescheduling of boats or planes, epidemics, acts of God or any other event outside the control of the company which either delays, extends or reduces the trip or changes the trip after departure.
Depending on weather conditions, considered force majeure, the booked boat tours sometimes cannot take place. Coastline Adventures or its suppliers will try to organize other trips/activities to replace canceled tours. Coastline Adventures or its suppliers accepts no liability for the cancellation of boat tours due to these circumstances beyond the control of the company.
COASTLINE ADVENTURES’ LIABILITY
Coastline Adventures is obligated to provide a product that conforms to the product’s description. The descriptions, information and opinions given in the brochures and other publications are given in good faith.
Coastline Adventures & its suppliers’ liability to the client shall cease in any of the following situations:
(a) when the defects in the performance of the contract are attributable to the client;
(b) when such defects are attributable to a third party who is not a party to the contract;
(c) the defects are due to force majeure situations, or
(d) the defects are due to any other circumstance that Coastline Adventures could not predict or avoid, even if Coastline Adventures used all due care.
In the above situations (except for paragraph (a)), Coastline Adventures nevertheless has the obligation to provide assistance to the client.
Coastline Adventures employees, agents, and representatives have no authority to vary these conditions.
While we encourage ALL of our guest to enjoy all of the attractions please note that Coastline Adventures will not be held liable for any incident or injuries sustained while participating in any event while off the vessel, (this includes, cuts or bruises, bites or injuries due to falls). We encourage ALL our guest to make wise and safe decisions and follow the instruction of our staff. Our insurance only provides provision for incidents occurring on the vessel and covers ages 14-69. However, the tour is suitable for all ages.
YOUR OBLIGATIONS TO COASTLINE ADVENTURES & ITS SUPPLIERS
Coastline Adventures is a boat tour company and its products contain an inherent element of risk that present certain dangers, risks and physical challenges greater than those present in our everyday lives. By agreeing to these Terms and Conditions, you acknowledge the risks that are involved with Coastline Adventures products and accept them. Clients engage in all activities at their own risk.
You must settle any remaining balance immediately at the time of check-in, either cash (in USD or BSD) or by Credit/Debit card, card payments are subject to a 5% transaction fee.
You are strongly encouraged to purchase comprehensive travel insurance that specifically covers activities associated with our tours (ie: snorkeling), in addition to insurance that covers cancellation, medical and repatriation expenses, personal injury, accident, death, and loss of personal baggage and money, as well as personal liability insurance.
You must remind Coastline Adventures or its local partner of any special requirements at the time of check-in.
It is your responsibility to be on time and not to miss your transportation (such as airplanes, water taxi, boats etc...), whether or not they are provided by Coastline Adventures or its partners) to tour departure site. Coastline Adventures & its suppliers accepts no liability if the client cannot enjoy the full Coastline Adventures product because the client was late and missed their transportation.
A client and his/her personal belongings are the client’s sole responsibility. It is your responsibility to inform Coastline Adventures or its partner of any medical condition or disability and any special arraignments required by the client at the time of booking.
All visas, travel documents, vaccination certificates, valid passports and any other necessary travel documents are the responsibility of the client.
There will be no credit or refunds for services not used, or any lost, mislaid or destroyed travel documents.
All customers are expected to behave in an orderly and acceptable manner. You will not be able to continue with the company or its supplier if you are incapable of caring for yourself, or if you become objectionable to other customers, or if you become a danger to yourself. In such circumstances, Coastline Adventures or its supplier will not be responsible for booking alternative tour for you, nor will you receive any refunds.
You agree that Coastline Adventures may use your statements or photographic/video likeness in future brochures, advertising and other publicity material. If you do not want Coastline Adventures to continue to use your comments or likeness, please contact us and we will remove the content.
You will pay for any damage to Coastline Adventures or its supplier’s facilities or personnel that you cause.
CONTRAVENTION OF LAW
Coastline Adventures accepts no liability for any loss or damage sustained by client as a result of the contravention of law(s) of the Bahamas.
Coastline Adventures or its local partner will not be held responsible for any theft or loss of personal possessions from our premises, vehicles or vessels. While Coastline Adventures & its local partner will strive to ensure the security of guests’ personal possessions, Coastline Adventures & its local partner cannot guarantee it.
A client must raise any complaint immediately with a Coastline Adventures employee via email or phone or directly to the employee so that Coastline Adventures may have the opportunity to investigate and rectify the problem. We cannot rectify a problem if we are unaware. Clients must inform Coastline Adventures of any complaints immediately, and in any event before the client leaves. A customer has 30 days to complain after the Coastline Adventures product has concluded. Coastline Adventures accepts no liability for complaints made after this time-frame, and Coastline Adventures is not prepared to compensate clients for these tardy complaints.
DISPUTES, LAW AND JURISDICTION
Any disputes arising from this contract shall be governed by and construed in accordance with the law of the Commonwealth of The Bahamas and subject to the exclusive jurisdiction of the country’s courts. You and Coastline Adventures will attempt to settle all disputes through negotiation before bringing any matter to court.